Frequently Asked Questions
Everything you've been wondering about Mimoza, in one place.
How do I place an order?
Pick your favourite piece, choose a colour, and add it to your cart. At checkout you just fill in your name, phone number and address - no card or account needed.
What payment methods do you accept?
Cash on delivery only, for now. You pay in cash to the delivery person when your order arrives at your door.
Where do you deliver?
We currently deliver across Tunisia only.
How long does delivery take?
Usually a few business days, depending on your city. We prepare every order by hand before it ships, so please allow a little extra time during busy periods.
Is the jewelry really handmade?
Yes - every piece is shaped by hand from FIMO polymer clay, one at a time. Small differences from piece to piece are part of what makes each one yours.
Can I return or exchange a piece?
Message us on Instagram within a few days of receiving your order and we will sort it out together.
How should I take care of my Mimoza jewelry?
Keep it away from water, perfume and direct sun, and store it in a dry pouch when you are not wearing it - that keeps the colours looking their best.
Can I request a colour that is not listed?
Not yet, but we would love to hear what you are dreaming up - send us a message on Instagram.
How can I reach you?
Instagram is the fastest way to reach us - @mimoza_jewelry_.
